Privacy policy

Parental Choice Limited (“We“) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation ((EU) 2016/679)  (“GDPR”), the data controller is Parental Choice Limited whose registered office is at Belhaven House, 67 Walton Road, East Molesey, Surrey KT8 0DP.

Our nominated representative for the purpose of GDPR is Sarah-Jane Butler.

What kind of personal data do we collect?

CANDIDATE DATA: In order to give the nannies who register with us the best possible employment opportunities, we need to process certain information about you. We only ask for details that will genuinely help us to help you, such as your name, age, contact details, education details, employment history, emergency contacts, immigration status and of course you may choose to share other relevant information with us. Where appropriate and in accordance with local laws and requirements, we may also collect information related to your health or details of any criminal convictions.

If you would like a more detailed description of the personal data that we collect about you, please click her for our candidate privacy policy.

CLIENT DATA: If you are a client of Parental Choice, we need to collect and use information about you, so that we can provide you with the services you require such as: (i) finding nannies or au-pairs for your family in accordance with our terms and conditions; (ii) finding childcare, whether that is a childminder, nursery or school in accordance with our terms and conditions; (iii) providing you with payroll, pension and / or contract services in accordance with our relevant terms and conditions; and/or (iv) notifying you of content published by Parental Choice which is likely to be relevant and useful to you (for example our quarterly newsletter).

SUPPLIER DATA: We need a small amount of information from our suppliers and those who work with us to ensure that things run smoothly. We need contact details of relevant individuals at your organisation so that we can communicate with you. We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).

PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND EMPLOYEES, SUCH AS REFEREES AND EMERGENCY CONTACTS: In order to provide our nanny and au-pair candidates with suitable employment opportunities safely and securely and to provide for every eventuality for them and our own employees, we need some basic background information. We only ask for very basic contact details, so that we can get in touch with you either for a reference or because you’ve been listed as an emergency contact for one of our Candidates or employees.

WEBSITE USERS: We collect a limited amount of data from the people who use our website which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular.

A number of elements of the personal data we collect from you are required to enable us to fulfil our contractual duties to you or to others. Other items may simply be needed to ensure that our relationship can run smoothly.

Depending on the type of personal data in question and the grounds on which we may be processing it, should you decline to provide us with such data, we may not be able to fulfil our contractual requirements or, in extreme cases, may not be able to continue with our relationship.

How do we collect your personal data?

CANDIDATE DATA: There are two main ways in which we collect your personal data:

1. Directly from you; and
2. From third parties such as referees or from official sources such as the passport office or DVLA.

If you want to know more about how we collect your personal data, please click here.

To the extent that you access our website or read or click on an email from us, we may also collect certain data automatically or through you providing it to us.

CLIENT DATA:  We collect information directly from you when you subscribe directly for our payroll, pension and contract services or register for our childcare services. We need this information in order to comply with our legal obligations to you under the contract between us and to ensure we can provide our services to the best of our ability

To the extent that you access our website or read or click on an email from us, we may also collect certain data automatically or through you providing it to us.

SUPPLIER DATA: We collect your personal data during the course of our work with you.

To the extent that you access our website or read or click on an email from us, we may also collect certain data automatically or through you providing it to us.

PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND EMPLOYEES, SUCH AS REFEREES AND EMERGENCY CONTACTS: We collect your contact details only where a candidate or a member of our employee puts you down as their emergency contact or where a candidate gives them to us in order for you to serve as a referee.

WEBSITE USERS: We collect your data automatically via cookies when you visit our website, in line with cookie settings in your browser. If you would like to find out more about cookies, including how we use them and what choices are available to you, please click here. We will also collect data from you when you contact us via the website, for example by using the chat function.

How do we use your personal data?

CANDIDATE DATA: The main reason for using your personal details is to help you find employment or other work roles that might be suitable for you. The more information we have about you, your skillset and your ambitions, the more bespoke we can make our service. Where appropriate and in accordance with local laws and requirements, we may also use your personal data for things like marketing. Where appropriate, we will seek your consent to undertake some of these activities.

For more details on how we use your personal data, please click here.

CLIENT DATA: The main reason for using information about our clients is to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly. This may involve: (i) identifying candidates who we think will be the right fit for you and your family; (ii) providing you with childcare services; (iii) payroll, pension and contract services; and/or (iv) providing you with newsletters and information. The more information we have, the more bespoke we can make our service.

SUPPLIER DATA: The main reasons for using your personal data are to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements.

PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND EMPLOYEES, SUCH AS REFEREES AND EMERGENCY CONTACTS: We use referees’ personal data to help our candidates to find employment which is suited to them. If we are able to verify their details and qualifications, we can make sure that they are well matched with prospective families. We may also use referees’ personal data to contact them in relation to recruitment activities that may be of interest to them. We use the personal details of a candidate’s or employee’s emergency contacts in the case of an accident or emergency affecting that candidate or member of employee.

WEBSITE USERS: We use your data to help us to improve your experience of using our website. If you are also a candidate or client of Parental Choice, we may use data from your use of our website to enhance other aspects of our communications with, or service to, you.

Who do we share your personal data with?

CANDIDATE DATA: We may share your personal data with various parties, in various ways and for various reasons. Primarily we will share your information with prospective employers to increase your chances of securing the job you want.

If you would like to see a list of who we may share your personal data with, please click here.

CLIENT DATA: We will share your data: (i) primarily to ensure that we provide you with a suitable pool of candidates; (ii) to provide you with payroll and pension services.

WEBSITE USERS: Unless you specify otherwise, we may share your information with providers of web analytics services, marketing automation platforms and social media services to make sure any advertising you receive is targeted to you.

How do we safeguard your personal data?

We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data.

How long do we keep your personal data for?

If we have not had meaningful contact with you for a period of two years, we will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).

How can you access, amend or take back the personal data that you have given to us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, for profiling your suitability for certain roles), or consent to market to you, you may withdraw your consent at any time.

Data Subject Access Requests (DSAR): Just so it’s clear, you have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or, additionally do one of the following:

– we may ask you to verify your identity, or ask for more information about your request; and

– where we are legally permitted to do so, we may decline your request, but we will explain why if we do so.

Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.

Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format.

Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority

If your interests or requirements change, you can unsubscribe from part or all of our marketing content (for example job role emails or Parental Choice newsletters) by clicking the unsubscribe link in the email.

What are cookies and how do we use them?

A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.

How to reject cookies

If you don’t want to receive cookies that are not strictly necessary to perform basic features of our site, you may choose to opt-out by changing your browser settings

Most web browsers will accept cookies but if you would rather we didn’t collect data in this way you can choose to accept all or some, or reject cookies in your browser’s privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
info@parentalchoice.co.uk